New Delhi, September 13, 2011 - Mas Infotainment Private Limited, an expert in Information technology enabled service, today announced the launch of DialDesk, a unique service for Micro Small & Medium Enterprises (MSMEs) regarding innovative & cost-effective customer care solutions. Now companies can design and manage their business work flow with an ease. The service is launched by Mr. Deepak Kashyap, Managing Director, Mas Infotainment Private Limited.
DialDesk provides customized customer care solution for MSMEs, where multiple calls can be attended frequently, data can be maintained in Web based CRM for customer relationship management, 24 x 7 customer care support, SMS and E-mail alerts, which will be useful for Small and Medium Enterprises (SMEs) to achieve operational excellence, reduce business cycle time and enhance productivity. DialDesk offer MSMEs the choice of Toll Free / UAN / Mobile / Land Line Customer care number at very affordable price.
Speaking on the launch Mr. Deepak Kashyap –Director, at Mas Infotainment Private Ltd. – said, “Dialdesk enables MSME to compete with any big brand in terms of customer services processes, its unique pricing model with zero capital investment is like a dream coming true for any MSME, We have given everything one can dream in Customer Services Domain on a 100% variable format, We are expecting a new revolution in customer services standard of Indian MSME”.
DialDesk is useful in any organization in Sales & Marketing Department, Service Department, Manufacturing & Production Department, Accounts & Finance Department and Operation department to enhance productivity.
The main features of DialDesk are Multiple calls attended frequently, Data maintained in Web Based CRM (Customer Relationship Management), 24x7 support with Interactive Voice Response (IVR), Flexible & expandable services, Minimum costing, Web Based Live MIS (Management Information System), Activation deadline of 48 hours from subscription, SMS & Email alerts, Voice dialers (audio messages for customers related to products or payments), Escalation matrix (unresolved cases for escalated levels), Close looping (handling & solving cases till they’re closed), Additional CRM support (to make management decisions more accurately & timely) and Choices of toll free/ UAN/Mobile/Land Line customer care number.
On the launch Mr. Ashwani Wadhwa, Chairman, Mas Infotainment Private Limited – said, “One of the core objective of Mas Infotainment is to emerge out as a leading Technology partner for MSME sector in India with prime focus on its well researched right mix of technology offering that helps organization in saving cost, enhancing productivity, and building more robust process oriented organizations, needless to mention without any Capital Investment and Low operating cost.”
DialDesk first of its kind solution to the SME sector, it is an advanced and customized technology based process which helps small and medium enterprises to have a focused approach to customers .It is a dynamic package which incorporates the critical requirement of running an enterprise at the least cost and ensures the objectives of an enterprises are achieved. It is a customer life cycle management turnkey solution with CRM and integrated Communication Gateways, customized workflow management with 24 X 7 supported contact center.
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